Unable to log into Editor, Admin Spaces, and Insights

Incident Report for WalkMe US Status

Resolved

All login services are restored. The issue was due to a communication failure between certain services which our development team has resolved and they are taking preventative measures to avoid similar issues in the future.

Posted Feb 03, 2022 - 01:28 UTC

Monitoring

A fix has been implemented and we are monitoring the results. Login services should be restored while we continue to monitor results.

Posted Feb 03, 2022 - 00:58 UTC

Identified

The issue has been identified and a fix is being worked on.

Posted Feb 02, 2022 - 23:35 UTC

Investigating

Our development team currently investigating an issue that is preventing users from logging into the WalkMe Editor, Admin Spaces, and Insights.

Posted Feb 02, 2022 - 22:56 UTC

This incident affected: Content Platform (Designer (Editor)), Admin Space, and Data (Insights dashboards).