Resolved -
All WalkMe components impacted by today's outage have been restored. Thank you for your patience as our team worked to ensure WalkMe functionality was fully restored.
Our initial findings indicate an issue with the WalkMe Authorization and Authentication endpoints in our US services to be the cause. Please expect this incident to be updated with a root cause analysis including all relevant details in the coming days.
Mar 6, 20:42 UTC
Monitoring -
WalkMe Services have been restored and our team is monitoring to ensure all items are resolved.
Mar 6, 20:24 UTC
Update -
Our Development team has been able to restore most services, however, the Editor's publish functionality is still impacted. We are continuing to work hard to resolve this and will have an update soon.
Mar 6, 19:48 UTC
Update -
We are continuing to investigate this issue.
Mar 6, 19:32 UTC
Update -
We are continuing to investigate this issue.
Mar 6, 18:22 UTC
Update -
We are continuing to investigate this issue.
Mar 6, 17:31 UTC
Update -
Our Development team is investigating and working on resolving the issue as soon as possible. We will report back with an update shortly.
Mar 6, 16:47 UTC
Update -
We are continuing to investigate this issue.
Mar 6, 15:54 UTC
Update -
We are continuing to investigate this issue.
Mar 6, 15:23 UTC
Update -
We are continuing to investigate this issue.
Mar 6, 14:41 UTC
Investigating -
editor/insights/console is down for US accounts.
We are investigating and will update shortly.
Mar 6, 14:09 UTC