All Systems Operational
Admin Space Operational
90 days ago
99.98 % uptime
Today
Content Platform Operational
90 days ago
99.79 % uptime
Today
Designer (Editor) Operational
90 days ago
99.83 % uptime
Today
DAP Console Operational
90 days ago
99.74 % uptime
Today
End User Experience Operational
90 days ago
100.0 % uptime
Today
Walkme CDN Operational
90 days ago
100.0 % uptime
Today
Browser Extensions Operational
90 days ago
100.0 % uptime
Today
Web Player Operational
90 days ago
100.0 % uptime
Today
Workstation Operational
90 days ago
100.0 % uptime
Today
Data Operational
90 days ago
100.0 % uptime
Today
Data collection Operational
90 days ago
100.0 % uptime
Today
Session playback Operational
90 days ago
100.0 % uptime
Today
Insights reports Operational
90 days ago
100.0 % uptime
Today
Funnels Operational
90 days ago
100.0 % uptime
Today
Insights dashboards Operational
90 days ago
100.0 % uptime
Today
EncryptMe Operational
90 days ago
100.0 % uptime
Today
Discovery Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Mobile SDK (Android) Operational
90 days ago
100.0 % uptime
Today
Mobile SDK (iOS) Operational
90 days ago
100.0 % uptime
Today
Mobile Analytics Operational
90 days ago
100.0 % uptime
Today
Mobile Console Operational
90 days ago
100.0 % uptime
Today
Applications Operational
90 days ago
100.0 % uptime
Today
Walkme Share Operational
90 days ago
100.0 % uptime
Today
ActionBot Operational
90 days ago
100.0 % uptime
Today
TeachMe Operational
90 days ago
100.0 % uptime
Today
Walkme Shield Operational
90 days ago
100.0 % uptime
Today
Walkme Search Operational
90 days ago
100.0 % uptime
Today
Solution Gallery Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Incoming integrations Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 5, 2024

No incidents reported today.

Nov 4, 2024

No incidents reported.

Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

No incidents reported.

Oct 31, 2024

No incidents reported.

Oct 30, 2024

No incidents reported.

Oct 29, 2024

No incidents reported.

Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024
Resolved - Microsoft has released a fix for this issue in Edge stable version 130.0.2849.56.
Please see their status page update under version 130 here: https://learn.microsoft.com/en-us/deployedge/microsoft-edge-known-issues#high-impact-issues


With this Microsoft fix for the Edge store extension, the workaround WalkMe offered in regard to a unique extension is no longer needed - however, we'd like to highlight the benefits of switching to a unique extension, in order for you to make an informed decision as to if this is something you would like to convert to in the future.

Those benefits include:

Quicker access to extension hotfixes and new features than the Edge webstore
Enhanced security controls - URL allow and block lists to control where WalkMe is allowed to play
Branding customizations - Customize the name and description end users see in the browser
Ability to disable auto updates and control updates

Oct 25, 14:59 UTC
Monitoring - Microsoft has released a fix for this issue in Edge stable version 130.0.2849.56.
Please see their status page update under version 130 here: https://learn.microsoft.com/en-us/deployedge/microsoft-edge-known-issues#high-impact-issues

With this Microsoft fix for the Edge store extension, the workaround WalkMe offered in regard to a unique extension is no longer needed. However, we'd like to highlight the benefits below if this is something users would like to convert to in the long-term. Please feel free to reach out to WalkMe Support for any assistance.
Quicker access to extension hotfixes and new features than the Edge webstore
Enhanced security controls - URL allow and block lists to control where WalkMe is allowed to play
Branding customizations - Customize the name and description end users see in the browser
Ability to disable auto updates and control updates

Oct 24, 23:13 UTC
Update - We are continuing to work on a fix for this issue.
Oct 23, 18:25 UTC
Identified - Due to a bug introduced in the newest Microsoft Edge version, many browser extensions, including the WalkMe extension, may fail to work properly on Edge versions 130 or later.

Microsoft has confirmed they are working to revert the impacted Edge versions in the next release, which is scheduled for this week. An update will be provided once a more detailed release schedule is provided.


WalkMe engineering has been able to determine the following workarounds to review with your IT team for an immediate solution as an alternative to waiting for the Microsoft fix.

Unique Extension Deployment: WalkMe can provide a new extension that can be mass-deployed by your IT team. Please reach out to WalkMe Support for assistance.
The unique extension offers additional long term benefits including:
Quicker access to extension hotfixes and new features than the Edge webstore
Enhanced security controls - URL allow and block lists to control where WalkMe is allowed to play
Branding customizations - Customize the name and description end users see in the browser
Ability to disable auto updates and control updates
Reverting Edge Version: Revert to a previous version of Microsoft Edge, specifically version 128.

Please find a link to the Microsoft bug here: https://github.com/microsoft/MicrosoftEdge-Extensions/issues/179

Oct 22, 16:53 UTC
Oct 24, 2024
Resolved - This incident has been resolved.
Oct 24, 22:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 24, 22:07 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 24, 20:32 UTC
Oct 23, 2024
Oct 22, 2024